Privacy policy

  • PRIVACY POLICY
  • TERMS AND CONDITIONS
  • CANCELLATION & REFUND POLICY

POLICY 1: PRIVACY POLICY

This privacy policy (“Policy”) relates to the manner ACHARYA SHANTI SAGAR FOUNDATION (“we”, “us”, “our”) in which we use, handle, and process the data that you provide us in connection with using the products or services we offer. This website and the associated IT and payment solutions are enabled by DHARM PRABHAVNA TECHNOLOGIES LLP (“IT Provider”). By using this website, availing goods or services offered by us, or using services facilitated by our IT Provider, you agree to the terms and conditions of this Policy and consent to our use, storage, disclosure, and transfer of your information or data in the manner described in this Policy.

We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations. We urge you to acquaint yourself with this Policy to familiarize yourself with the manner in which your data is being handled by us.

ACHARYA SHANTI SAGAR FOUNDATION may change this Policy periodically, and we urge you to check this page for the latest version of the Policy in order to keep yourself updated.

What Data is Being Collected

We may collect the following information from you:

  • Name
  • Contact information, including address and email address
  • Demographic information, preferences, or interests
  • Personal Data or other information relevant/required for providing the goods or services to you
  • Any additional data that may be collected through IT-enabled solutions provided by our IT Provider

The meaning of Personal Data will be as defined under relevant Indian laws.

Note: Notwithstanding anything under this Policy, as required under applicable Indian laws, we will not store any credit card, debit card, or any other similar card data of yours. Please also note that all data or information collected from you will be strictly in accordance with applicable laws and guidelines.

What We Do with the Data We Gather

We require this data to provide you with the goods or services offered by us, including but not limited to the following purposes:

  • Internal record keeping.
  • Improving our products or services.
  • Providing updates to you regarding our products or services, including any special offers.
  • Communicating information to you.
  • Internal training and quality assurance purposes.
  • Facilitating services through our IT Provider, including IT and payment processing solutions.

Who Do We Share Your Data With

We may share your information or data with:

  • Third parties, including our service providers, to facilitate the provision of goods or services to you, carry out your requests, respond to your queries, fulfill your orders, or for other operational and business reasons.
  • Our IT Provider (DHARM PRABHAVNA TECHNOLOGIES LLP) to enable IT and payment processing services for our operations.
  • Our group companies (to the extent relevant).
  • Our auditors or advisors to the extent required by them for performing their services.
  • Governmental bodies, regulatory authorities, or law enforcement authorities pursuant to our legal obligations or compliance requirements.

How We Use Cookies

We use “cookies” to collect information and to better understand customer behavior. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to avail our goods or services to the full extent. We do not control the use of cookies by third parties. The third-party service providers have their own privacy policies addressing how they use such information.

Your Rights Relating to Your Data

  • Right to Review: You can review the data provided by you and can request us to correct or amend such data (to the extent feasible, as determined by us). However, we will not be responsible for the authenticity of the data or information provided by you.
  • Withdrawal of Your Consent: You can choose not to provide your data at any time while availing our goods or services or otherwise withdraw your consent provided to us earlier, in writing to our email ID: [Insert Email]. In the event you choose not to provide or later withdraw your consent, we may not be able to provide you with our services or goods. Please note that these rights are subject to our compliance with applicable laws.

How Long Will We Retain Your Information or Data?

We may retain your information or data (i) for as long as we are providing goods and services to you; and (ii) as permitted under applicable law, we may also retain your data or information even after you terminate the business relationship with us. However, we will process such information or data in accordance with applicable laws and this Policy.

Data Security

We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data.

Queries/Grievance Officer

For any queries, questions, or grievances about this Policy, please contact us using the contact information provided on this website.

POLICY 2: TERMS AND CONDITIONS

These Terms and Conditions, along with the Privacy Policy or other terms (“Terms”) constitute a binding agreement by and between ACHARYA SHANTI SAGAR FOUNDATION and DHARM PRABHAVNA TECHNOLOGIES LLP, acting as partners (“we”, “us”, “our”), and you (“you” or “your”), and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). DHARM PRABHAVNA TECHNOLOGIES LLP, with its registered office at PLOT NO 346, KALPANA NAGAR, Anand Nagar (Bhopal), HUZUR, Bhopal, Pin-462022, Madhya Pradesh, India, enables the IT and payment solutions for these services.

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:

  1. To access and use the Services, you agree to provide true, accurate, and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of our Services and the website is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.
  4. The contents of the Website and the Services are proprietary to us, and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
  5. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
  6. You agree to pay us the charges associated with availing the Services.
  7. You agree not to use the website and/or Services for any purpose that is unlawful, illegal, or forbidden by these Terms, or Indian or local laws that might apply to you.
  8. You agree and acknowledge that the website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy, and such other policies of such third-party websites.
  9. You understand that upon initiating a transaction for availing the Services, you are entering into a legally binding and enforceable contract with us for the Services.
  10. You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, then this would make you ineligible for a refund.
  11. Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
  12. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
  13. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.
  14. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

POLICY 3: CANCELLATION & REFUND POLICY

ACHARYA SHANTI SAGAR FOUNDATION and DHARM PRABHAVNA TECHNOLOGIES LLP believe in helping their customers as far as possible and have, therefore, a liberal cancellation policy. Under this policy:

  • Order Cancellations: Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • Perishable Items: We do not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
  • Damaged or Defective Items: In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at their end. This should be reported within 30 days of receipt of the products.
  • Product Dissatisfaction: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.
  • Manufacturer Warranty: In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • Refund Processing: In case of any refunds approved by ACHARYA SHANTI SAGAR FOUNDATION and DHARM PRABHAVNA TECHNOLOGIES LLP, it will take 9-15 days for the refund to be processed to the end customer.

DONATIONS AND REVERSAL OF DONATIONS

  • Donations: Donations made to ACHARYA SHANTI SAGAR FOUNDATION and associated temples or religious institutions are voluntary and non-refundable. Once a donation is made, it cannot be canceled or reversed.
  • Reversal of Donations: Reversal of donations will only be considered in cases of fraudulent transactions or duplicate payments, subject to verification and approval by our team. Requests for reversal must be made within 7 days of the transaction.

SEVA AND OTHER TEMPLE SERVICES

  • Booking of Seva and Temple Services: Once a seva (religious service) or other temple-related service is booked, it cannot be canceled or rescheduled unless otherwise specified.
  • Refunds for Seva Services: If a seva is not conducted due to unforeseen circumstances or the temple’s inability to provide the service, a refund or rescheduling will be processed as per temple policies.
  • Temple Event Contributions: Contributions made towards temple events and activities are considered voluntary and are non-refundable unless explicitly stated otherwise.

TRANSACTION FEES

  • Non-Refundable Transaction Fees: Transaction fee charges will not be refunded or reversed under any circumstances, including refund, reversal, chargeback, or any other reasons.
  • Cardholder Responsibility: The transaction fees charged will be borne by the cardholder for any payment.

For any concerns regarding cancellations, refunds, or disputes, please reach out to our customer service team using the contact information provided on the website.